Customized items are not refundable.

However, revisions are acceptable (slight modifications to suit client’s taste, not a total change of initial design).

Any standard item purchased from our website or social media accounts can be returned for a refund or exchange within 8hrs (for clients within our locality) and within 24hrs of receipt, shipment must be processed back to us with evidence (for clients outside our region).

Returned items must be packed carefully and shipped in original packing boxes or cartons.

It must arrive to us in good condition. If the items arrive to us in poor, used, broken conditions or if they smell/look differently, no refund will be issued.

Shipping charges are non-refundable.

We do not provide for return shipping fee.

A 25% restocking fee will apply to any standard returns.

Please notify us for the return address via email: Bouquibouquets@gmail.com and be sure to include a copy of the original order invoice/evidence.