Custom Order: This refers to floral design request made according to client’s specifications of colour theme, floral contents, size and design. All custom floral orders (excluding fresh flowers) require at least 70% inital deposit to secure your date and begin design work.
Custom designs are not refundable or exchangeable once work has commenced (see cancellation section for what happens before work commences). Revisions are accepted, which is minor modifications to suit the client’s taste, but a total change of the original design or floral content is not considered a revision and may be treated as a new order.
Cancellation Fee: This applies only to custom order.
For all custom orders, a non-refundable cancellation fee equal to 40% of the total order value will be charged. This applies if the client cancels or changes the order at any point after order confirmation and commencement of work, regardless of reason. The 40% covers time, resources, flowers, and materials already invested and allocated for the design(s).
This fee is due upon cancellation and payment is expected immediately or will be deducted from deposit.
In cases where cancellation occurs shortly after payment, where no resources, time, flowers and materials has been purchased or invested, cancellation fee will not be charged, 100% refund will be processed within 3 working days.
Standard Item: A standard item is a ready-made item available for immediate purchase from our website or social media accounts, without modifications.
Standard items may be returned for a refund or exchange within:
8 hours of receipt, for clients within our locality (Abuja); or
24 hours of receipt, for clients outside our region, the item must be shipped back to us within this window, with evidence of dispatch.
Orders with failed delivery due to the client’s unavailability, where no prior notice of unavailability was given, will not be refunded.
Fresh Flower Orders (custom or standard)
Fresh flower orders are not refundable, exchangeable, or cancellable under any circumstances, given the perishable nature of the product.
Rescheduling: Delivery or event date change requires a 7days prior notice.
Return: Condition Requirements
Returned items must be carefully repacked and shipped in their original packaging materials or cartons.
Items must arrive to us in good, unused condition. Items that arrive damaged, used, altered in appearance, or altered in scent will not be eligible for a refund.
Shipping Charges: Shipping charges are non-refundable.
We do not provide for return shipping fee.
Restocking Fee: This applies only to standard item order.
A 25% restocking fee will apply to any standard returns.
Orders with failed deliveries due to client’s unavailability with no prior notification will not be refunded.
Stockpiles: We do not hold stockpile inventory.
Payments: Any balance after deductions of cancellation/restocking fees will be refunded within 3 business days.
Our Errors: Where Bouqui Bouquets ships or delivers the wrong item, or an item that does not match the confirmed order, we will process and deliver the correct order at no additional cost to the client, and will bear all associated shipping costs. This commitment applies regardless of the cancellation, return, and restocking terms set out above, which govern client-initiated changes rather than errors on our part.
Delivery delays occurring after an item has been dispatched promptly are outside our control and are the responsibility of the shipping carrier, not Bouqui Bouquets. We are not liable for carrier delays, including short delays of a few days beyond the expected delivery window.
Please notify us for the return address via email: Bouquibouquets@gmail.com and be sure to include a copy of the original order invoice/evidence.
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