Custom Order: This refers to floral design request made according to client’s specifications of colour theme, floral contents, size and design. All custom floral orders require at least 70% inital deposit to secure your date and begin design work.
Customized designs are not refundable or exchangeable. However, revisions are acceptable (slight modifications to suit client’s taste, not a total change of initial design).
Fresh flowers: Fresh flower orders are not refundable, exchangeable or cancellable (either custom or standard order).
Cancellation Fee: This applies only to custom order.
For all custom orders, a non-refundable cancellation fee equal to 40% of the total order value will be charged. This applies if the client cancels the order at any point after confirmation and commencement of work, regardless of reason. The 40% covers time, resources, and materials already invested and allocated for the design(s).
This fee is due upon cancellation and payment is expected immediately or will be deducted from deposit.
In cases where cancellation occurs shortly after payment, where no resources, time and materials has been purchased or invested, cancellation fee will not be charged, 100% refund will be processed within 3 working days.
Standard Item: This refers to items on our website available for immediate purchase without any modification.
Any standard item purchased from our website or social media accounts can be returned for a refund or exchange within 8hrs (for clients within our locality) and within 24hrs of receipt, shipment must be processed back to us with evidence (for clients outside our region).
Rescheduling: Delivery or event date change requires a 7days prior notice.
Return: Returned items must be packed carefully and shipped in original packing materials or cartons.
It must arrive to us in good condition. If the items arrive to us in poor, used, broken conditions or if they smell/look differently, no refund will be issued.
Shipping Charges: Shipping charges are non-refundable.
We do not provide for return shipping fee.
Restocking Fee: This applies only to standard item order.
A 25% restocking fee will apply to any standard returns.
Orders with failed deliveries due to client’s unavailability with no prior notification will not be refunded.
Stockpiles: We do not stockpile.
Payments: Balance after deductions of cancellation/restocking fees will be refunded within 3 business days.
Please notify us for the return address via email: Bouquibouquets@gmail.com and be sure to include a copy of the original order invoice/evidence.
